Shipping policy

Last updated: October 30, 2026

Soar eSIM sells digital eSIMs only. There’s nothing physical to ship, so there are no shipping costs, customs fees or tracking numbers.

How delivery works

After your order is confirmed, we email your eSIM QR code and installation instructions to the email address you entered at checkout. Please check your spam or promotions folder if you don’t see it.

Didn’t get your eSIM?

If your QR code hasn’t arrived, email us with your order number and we’ll resend it.

Check your email address

Please double-check your email address at checkout. If you made a typo, contact us as soon as possible and we’ll send your eSIM to the right address.

Order changes and cancellations

If you haven’t installed your eSIM yet, you can cancel for a full refund. See our Refund Policy for details.

Questions?

Email our team at support@soaresim.com.